Help

Support

The permanent record of your home.

Need a hand? The fastest way is right inside the app: open Dormer → Home → About → Contact support. It pre-fills your app version and device so we can help faster. Or email our support address — we aim to reply within 2–3 business days.

Frequently asked

Where is my data stored?

Entirely on your device. Dormer has no account and no server — your records never leave your phone (see our Privacy Policy).

How do I scan an appliance nameplate?

Add a home system, then tap the viewfinder to scan the model/serial plate. Scanning needs a real device camera (it doesn't work in the Simulator). Always double-check the captured text.

What does Dormer+ include, and is there a trial?

There's a 14-day free trial (no card). Dormer+ unlocks maintenance & warranty reminders, the template library, PDF & spreadsheet exports, the insurance inventory, cost basis, replacement forecasting, multiple homes, and Face ID lock. Recall safety alerts are always free.

How do I restore a purchase?

Open the Dormer+ screen and tap Restore Purchases. Purchases are tied to your Apple ID and are Family Sharing–eligible.

I found a bug or have a feature request.

Please use Contact support in the app (it attaches your version and device) or email support.